1. Eligibility for Returns

• You may request a return within [Insert Number] days of receiving your order.
• The item must be in its original condition, unused, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Items that are damaged, used, or not in their original packaging may not be eligible for a refund.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
  

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Insert Email] with your order details and reason for return.
2. We will provide you with return instructions, including the return address.
3. Ship the item back to us using a trackable shipping method.
   

4. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within [Insert Number] business days and credited back to your original payment method.
• Shipping costs are non-refundable unless the item received was incorrect or defective.

5. Exchanges

• If you received a defective or incorrect item, we will replace it free of charge.
• To request an exchange, please contact us at [Insert Email] with a photo of the defective or incorrect item.
  

6. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account or contact your payment provider.
• If you still have not received your refund after [Insert Number] days, please reach out to us at [Insert Email].

Thank you for shopping with My Tomodachis. Your satisfaction is our priority!