1. Order Processing

• 1-2 business days (excluding weekends and holidays).
  
• Once your order is processed, you will receive a confirmation email with tracking details.
  

2. Shipping Timeframes

• Estimated delivery time: 7-10 business days after processing.
  
• Please note that shipping times may vary depending on your location and any customs processing delays.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight.
  
• We strive to offer the best shipping rates possible while ensuring reliable delivery.
  

4. International Shipping

• We ship to every country in the world
• Customs, duties, and taxes may apply depending on your country’s regulations. Customers are responsible for any additional fees imposed by their local authorities.
• If your country has specific import restrictions, please check with your local customs office before placing an order.
  

5. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor your package’s journey.

6. Shipping Delays

• While we do our best to ensure timely delivery, delays may occur due to customs clearance, weather conditions, or carrier issues.
• If your package has not arrived within the estimated timeframe, please contact our support team for assistance.

7. Contact Us

If you have any questions about shipping or delivery, please reach out to us at:

• Email: support@mytomodachis.com
• Phone: +15734643777
  

Thank you for shopping with My Tomodachis! We appreciate your support and are excited to bring a little comfort and companionship to your doorstep, no matter where you are in the world!