Terms of Service

Terms of Service

Effective Date: 16/02/2025

Welcome to My Tomodachis! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our platform.

1. General Terms

By using our website, you confirm that you are at least 18 years old or have parental/guardian permission to use our services. You agree to provide accurate and complete information when making a purchase or registering an account.

2. Products and Orders

  • All products displayed on our website are subject to availability.

  • Prices are listed in [Insert Currency] and are subject to change without notice.

  • We reserve the right to refuse or cancel any order due to suspected fraud, unauthorized transactions, or pricing errors.

3. Payment and Billing

  • We accept various payment methods, including credit/debit cards and online payment gateways.

  • You agree to provide valid and up-to-date billing information.

  • If payment is not received or declined, we may cancel your order.

4. Shipping and Delivery

  • We aim to process and ship orders promptly, but delivery times may vary.

  • We are not responsible for delays caused by third-party shipping providers.

  • Customers are responsible for providing accurate shipping information. We are not liable for lost or misdelivered packages due to incorrect details provided by the customer.

5. Returns and Refunds

  • We offer a return policy within [Insert Number] days of purchase for eligible products.

  • Items must be in original condition, unused, and in original packaging to qualify for a refund.

  • Refunds will be processed to the original payment method within a reasonable timeframe.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Intellectual Property

  • All content, images, logos, and trademarks on our website are owned by My Tomodachis and protected by intellectual property laws.

  • You may not use, copy, or distribute our content without prior written permission.

7. Limitation of Liability

  • My Tomodachis is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

  • We do not guarantee that our website will always be secure, uninterrupted, or error-free.

8. User Conduct

  • You agree not to engage in fraudulent, abusive, or illegal activities on our website.

  • We reserve the right to terminate or restrict access to users violating these terms.

9. Changes to Terms

  • We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

  • Your continued use of our website after modifications signifies your acceptance of the revised terms.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

 

Shipping & Delivery Information

Effective Date: 16/02/2025

At My Tomodachis, we proudly ship worldwide, delivering our plushies to every country across the globe! Below, you’ll find details about our shipping and delivery process.

1. Order Processing

  • 1-2 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Timeframes

  • Estimated delivery time: 7-10 business days after processing.
  • Please note that shipping times may vary depending on your location and any customs processing delays.

    2. Shipping Rates
  • Shipping costs are calculated at checkout based on your location and order weight.
  • We strive to offer the best shipping rates possible while ensuring reliable delivery.